Orders & Shipping
Ship prices are adjusted at checkout based on the items in your order, number of shipments, country, and shipping method.
Please note, customs fees and additional fees may apply for international shipments. Contact your local customs office for more info.
We always try to keep a high quality standard so that you are 100% satisfied with your item/s.
If you're not happy with your item/s and prefer a return, you are able to do so within 30 days corresponding to our Return Policy.
Any item/s bought in the OttoFreeMind online webshop can be returned within 30 days after receipt of the parcel and you will be refunded the entire value of goods. Shipping costs will NOT be refunded.
If you send back your item/s after 30 days, or in the event of a damage / sign of wear, we decline the return and you won't get a refund. [Garments will only be accepted if the original label has not been removed]
Exchange / return of damaged / faulty items
If you should receive a damaged or faulty item, please get in contact with our client service (email@example.com) and let us know the problem. After recording all necessary data, we will take care of a fast exchange and a possible refund.
For the following items we won't grant an exchange or refund:
Items that got damaged because of improper use or other than the designated use.
Items which have not been ordered via the OttoFreemind online webshop or an official OttoFreemin store.
Items that got damaged through misuse or carelessness [contact with chemicals, aggressive substances, fire, big heat, sharp objects, and so on] .
Please get in contact with our client service (firstname.lastname@example.org) if you have any further questions.
Indication: Clients have a deadline of 30 days (beginning from the tangible appropriation) to return items on their own costs. This can - subject to the condition that the item/s are neither used nor damaged - happen without providing reasons. If the return is due to fault in the material or the delivery of wrong items, please contact our client service (email@example.com) for a return label.
In order of a speedy handle of your return, please enclose a filled return label.
With shippings outside of the Europen Union, please include a copy of your invoice. You find the invoice on the original parcel or in your emails.
Make sure to pack your item/s savely - either in the original packaging or in an equivalent box. We cannot accept returns that got damaged on the way back due to the lack of packaging.
Insofar that the seller is not liable for the loss of the return, we recommend sending your parcel with tracking - for your own safety and tranquillization.
After acceptance of the return, your item/s will be checked and processed within 1-3 workdays by our production- / logistic team. In case there is no damage, the refund or the exchange will be initiated and our client service will contact you via email.
If you have any further questions regarding a return, please get in contact with our client service (firstname.lastname@example.org).